Improve customer happiness.
Let your customers communicate directly with your service technicians. Set up appointments, see who is coming and rate technician.
Great KPIs on board.
Have everything on a central dashboard. By service/task, by customer, by technician, by resolution times, by region, by customer satisfaction. Total visibility of your onsite customer service.
Mix and match scenarios.
Full-time, part-time or 3rd party technicians. Scale up and down, follow demand, flexible booking options for technicians, self-selection or push notification of service tasks with travel route optimizations by powerful algorithms.
Easy integration to ERP, SAP or Cloud
For all those who want to be in control of their CX and run their own cloud-based network, this out of the box solution allows easy deployment.