The end to end onsite customer support platform.

With over 4 years of development and day to day usage, find out how Buddy.inc can steer your organization to better serve your customer's service requests with a "plug and play" solution that encompasses bookings, tasks, payments, callouts for installation, maintenance and repair of your services in a fast, efficient manner with our Buddy.inc app. Meanwhile, your back office will have an overview dashboard with reporting and analysis, allowing you to better manage your customer service and retention of your end customers.

The ultimate Customer Onsite Support platform.

Companies today are too focused on cost savings, finding new customers but very few are looking at the customer lifetime value (CLTV). With a 5 % increase of customer retention, you can increase your revenue by more than 25% With Buddy.inc, your company will produce cost savings and improve the value of your customer support, helping trigger higher customer retention.
Customer Experience
Improve customer happiness.
Let your customers communicate directly with your service technicians. Set up appointments, see who is coming and rate technician.
Management Cockpit
Great KPIs on board.
Have everything on a central dashboard. By service/task, by customer, by technician, by resolution times, by region, by customer satisfaction. Total visibility of your onsite customer service.
Technician
Mix and match scenarios.
Full-time, part-time or 3rd party technicians. Scale up and down, follow demand, flexible booking options for technicians, self-selection or push notification of service tasks with travel route optimizations by powerful algorithms.
Platform
Easy integration to ERP, SAP or Cloud
For all those who want to be in control of their CX and run their own cloud-based network, this out of the box solution allows easy deployment.

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Get in touch with us today so we can know more about you and offer you a free demo!
Understand your business goals and current challenges
Advise on best solutions and approaches to meet your needs
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