Stockholm, 9 July 2020--The Swedish technology company TechBuddy has launched a Software-as-a-Service platform called “Buddy.inc” that enables businesses to offer more products and services to consumers. The software platform will be available for business customers worldwide as of this week.
The Buddy.inc platform allows businesses to manage customers’ service requests at scale using their own employees or deploying freelancers in the emerging “gig economy,” thereby revolutionizing the service sector. Buddy.inc is an ideal platform for entrepreneurs and small business owners to launch new products and services through their existing channels. For example, a business that has an existing customer base or storefront can deploy the Buddy.inc platform to connect freelancers offering various products and services with existing customers. Buddy.inc is designed to enable businesses to increase revenues, margins and customer satisfaction without investing in new infrastructure or hiring more personnel.
TechBuddy initially developed the platform to manage their large community of technicians and match them with technology support requests from partners such as Telia, Media Markt, and Kjell & Co. With customers requiring to manage their own employees while also adding outside skilled personnel to service their client needs, TechBuddy developed Buddy.inc as a free standing Software-as-a-Service (SaaS) model for their own customers to manage. With several large pilot customers already utilising Buddy.inc successfully, TechBuddy now is ready to offer the platform to small and large businesses globally.
With students studying at home and employees working from home, there is an increased need for companies to service people where they actually are. Homes and workplaces are increasingly digitized, with consumers shopping online. Home security, connectivity and complexities around installation require businesses to extend the customer journey to the home. In retail today, the so-called “customer journey” typically ends after the product is purchased and delivered, leaving the customer alone with anything related to installation, set-up or technical support. With Buddy.inc retailers can extend the customer journey to the home of every consumer, offering tech support, problem solving, advice and even products based on the customers unique needs.
“With Buddy.inc we enable field services for retailers and resellers that don’t offer it yet, and make the service more efficient and data-driven for those who already have services in their portfolio,” explains Tahero Nori, founder and CEO of TechBuddy. “Our pilots with Buddy.inc show clearly that the platform saves our customers’ costs, adds a new revenue stream, and leads to higher customer retention and loyalty.”
The Buddy.inc platform is a highly scalable end-to-end platform that enables any business to launch or manage its internal or outsourced service segment, and get a full suite of back-office functionality, including reporting, analysis, overview, dashboards, invoicing and more. It’s a turnkey solution that is both easy to set up and to use. Buddy.inc offers a modern web interface as well as a technician web/app channel to assign, manage and report delivered tasks.
Together with the thriving Buddy community, Buddy.inc is the key to TechBuddy’s success. Their technicians use the app to manage requests and find all the necessary information for performing high-quality services, while the administrators have full overview and transparency in real-time on every service being performed, gathering valuable data for reporting and improvements.
The direct communication between customers and technicians allows customers full transparency. They can set up appointments, see who’s coming and when, and rate the technicians after the service is delivered. The management cockpit of the tool allows businesses to have everything under control on a central dashboard and mix and match scenarios with full time and stand by technicians. And businesses that want to be in control of their CX and run their own network of technicians can use Buddy.inc as a service and easily integrate into their existing IT infrastructure through APIs.
TechBuddy is a digital platform company offering on-demand and on-site tech support by tapping into a large pool of tech-savvy talents. TechBuddy connects tech talent, so called “Buddies” with the near-infinite number of customers who need technical guidance and support. The Buddies are technicians who deliver high quality consultations, installations and technical support to consumers and businesses, so that everybody can equally benefit from digitalization. By utilizing a unique platform for managing high volumes of services, TechBuddy has become the extended arm of large telecommunication companies and consumer electronics retailers to serve customers in their homes or offices.